The University has launched its new cloud-based Purchase-to-Pay system, significantly improving the way we work when purchasing, approving and paying for goods and services.

What is changing and why?

Our University used to pay for and purchase goods and services in two separate systems: FinanceOne and Basware (Invoices).

Introducing a single system for all activities relating to invoice and purchase order processing removes unnecessary manual tasks for staff as well as for the finance teams who support them.

What are some of the early benefits?

1. Efficiencies through the automation of multiple manual processing tasks.
2. Delays and failures with the transfer of Purchase Order information between Finance One and Basware will be eradicated.
3. A consolidated end-to-end status history from the purchase requisition through to invoice payment will be available.
4. The new system is online, with an improved and responsive user interface, and can be accessed anywhere including from mobile devices.

What support is available?

• Self-help training support materials
• Telephone support: call the team on (02) 9850 6488.
• Purchase-to-Pay ‘Walk In’ Support Launch Room: From 12 November to 11 December the project team will be set up in Room C112 at 25C Wally’s Walk (Arts Precinct). Anyone can drop in for assistance during this time.
• Purchase-to-Pay requests and logging technical issues via OneHelp:
  1. Purchase-to-Pay Service Requests i.e. a question or request (direct link here)
  2. Purchase-to-Pay Report an Issue i.e. something is broken (direct link here)