Close to 350 staff have now attended Professional Services Transformation (PST) webinars with one more session still to come, where co-sponsor Nicole Gower (Vice-President, People and Services) will explain about PST and answer your questions about the program.
Staff webinar: 24 August, 11.00am – 12.30pm
Webinar registration link
If you have not already attended or signed up, you are encouraged to do so.
For many of us across the University we will already be seeing and hearing about the first phases of the PST program of work. Two projects are now underway. Each has an area lead and a PST contact working with them, as below.
| Project | Area Lead | PST Lead |
| Finance (Project M) | Ben Gray, Deputy CFO | Jim Phaboutdy |
| IT | Tim Hume, CIO | Jim Phaboutdy |
More projects will be confirmed in the coming weeks and months.
Projects’ approach and goals
All PST projects will be taking an internally led approach and will work to deliver the same goals:
- A more service-oriented model and service focused culture
- Standardised processes and structure to enable better use of technology
- Better career pathways for professional staff, more standardised roles and structures
- A sustainable financial model to allow investment in the academic mission
Share your insights
To improve in the areas above it is vital to gather and validate insights about how work is done currently and to investigate what might be possible in the future. Various approaches will be used to do this, including:
- Developing or reviewing process maps with stakeholders
- Benchmarking using a range of data: such as Uniforum, staff survey feedback, quality and process standards, specialist benchmarking for the specific area of work
- Validating benchmarking insights
- Gathering or revisiting feedback from users, students or customers
- Consulting with external and internal specialists
If you are contacted as a stakeholder, specialist, user, or a customer, please do share your insights.
Find out more
If at any time you would like to provide feedback on PST you can email pst@mq.edu.au or get in touch with any of the project leads directly.
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