More than 1400 staff members are being invited to contribute to Macquarie’s service effectiveness survey.
The survey is collecting feedback on the University’s key administrative and support services:
- Finance
- Purchasing
- Human Resources
- Information Technology
- Research Administration
- Marketing
- Student Recruitment
- Student Support
- Teaching Development
- Facilities Management.
It is the second part of the UniForum benchmarking study carried out by Cubane Consulting. Data collected at Macquarie will be compared with 11 other Australian and New Zealand universities.
Improving these services is a key strategic priority for Macquarie, as identified in pillar 7 of ‘A Framing of Futures’.
Vice-Chancellor Professor S Bruce Dowton says the survey will assess and benchmark how these services are tracking and where we have more work to do.
“It was unusual to include our support services in the strategic framework, which sets out the very high-level, far horizon vision for our University,” Professor Dowton said.
“But I felt very strongly at the time, and continue to feel strongly, that it was important to do so. These services are fundamental to our success as an organisation and we must ensure they support our core missions of teaching and learning and research effectively, efficiently and reliably.”
“We are starting to realise our vision and moving from an aspirational view of what we might become to a demonstrable position of excellence and leadership. This pace will only increase as we go forward, so it is vital that we understand how effective our support services are and where we must improve if we are to grow and flourish in the years ahead. These data will help us build and reinforce the foundations for our continued success,” Professor Dowton said.
For more information about the survey, contact the UniForum project team askUniforum@mq.edu.au
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I don’t believe I was asked to complete the survey. Were the 1400 staff members selected randomly? Or were only those who don’t work in admin asked to respond? I work in an administrative support role, but I also rely on other admin support services to do my job.
Hi Laura. Thanks for your query. For more information about the survey you can contact the UniForum project team via their email address: askUniforum@mq.edu.au
Thank you for keeping us inform. I look forward to hearing more for the result of the Macquarie’s service effectiveness survey. Macquarie is a modern university, it would be nice to have some positive changes.
The survey asked HOW services are working.
Instead, it should have asked HOW SHOULD services be working.
I welcome this survey and hope positive change is the result.
THe IT solutions used in admin need to be more intuitive and more able to cope with the workload during busy periods. This and the way Macquarie University is marketed. We need to have a strong, constant and positive identity in the marketplace. It’s not enough to simply look different, we need to show prospective students and researchers that we are the best choice in Australia for Accounting, Finance, Marine Biology, History etc.
We need to market ourselves more aggressively and back that up with providing admin of all departments with improved IT solutions that can speak to each other easier. The more efficient we can be, the better we can help our students. We already have something great in place for both marketing and IT platforms. Let’s make them even better!