Make sure you’re aware of what to look out for when it comes to current scams, and get some tips on how to protect yourself and your devices.

Text message (SMS) scams

The number of scam messages sent via SMS has been particularly high. The tone of these messages is similar to email scams that push urgency, threatening delays, loss, or embarrassment. These messages will almost always include a link to a website that prompts you to download an app or enter your username and password. Do not click the link.

Scam message themes include package delivery, Zoom meeting details, personal video alerts, and even COVID-19 test results.

Phone call and voicemail scams

Scams delivered through direct calls to mobile numbers and via voicemail have also been increasing. These scams may imitate the police, a bank’s fraud department, a PC support company (like Microsoft) or your broadband or phone provider. These scammers will often tell you that you have to install investigation software on your computer such as TeamViewer or UltraViewer. Do not install any software. Call the IT service desk if in doubt.

Scam message themes include saying that your computer has been hacked, your computer or internet is running slow, and even threats of arrest.

Tips for protecting yourself from scams

• Don’t respond or click on a link if you do not recognise the number the message was sent from
• Validate callers from well-known organisations by saying that you will call them back on a published and well-known phone number
• Don’t install software at the request of a caller
• If you fall for a scam, immediately disengage, uninstall any applications installed as a part of the scam, and reset all passwords used on the affected device and elsewhere

As always, keep your devices secure and protected

• Regularly update software
• Use strong and unique passwords, reset them if compromised
• Use antivirus to detect and block malicious applications

The IT service desk is here to help. Call them on (02) 9850 4357 or email help@mq.edu.au